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Service Plans and Warranty Information

To meet your needs and maximize uptime

Standard service for all products

  • 2-hour response time
  • Monday - Friday, 8 a.m. - 8 p.m. EST
  • Next business day on-site service and parts
  • Large network of certified field support technicians
  • Next-day parts and components replacement
  • On-site service available including installation, integration, and preventative maintenance

Services and Warranties

Description Rubbermaid Healthcare SKU
M38 Computing Cart 5 Year, On-site Comprehensive Warranty, Powered Carts 9M38-EX-5CAC
M38 Computing Cart 5 Year, On-site Comprehensive Warranty, Non-Powered Carts 9M38-EX5CLT
M38 XP Medication Cart 5 Year, On-site Comprehensive Warranty, Powered Carts 9MXP-EX-5CAC
M38 XP Medication Cart 5 Year, On-site Comprehensive Warranty, Non-Powered Carts 9MXP-EX-5CLT
M38 RX Medication Cart 5 Year, On-site Comprehensive Warranty, Powered Carts 9MRX-EX-5CAC
M38 RX Medication Cart 5 Year, On-site Comprehensive Warranty, Non-Powered Carts 9MRX-EX-5CLT

Supplemental Support Programs

Description Rubbermaid Healthcare SKU
On-Site Cart Integration, includes testing, technology setup, cable management, etc. 9M38-ON-AC
On-Site Unpacking (includes coordination of disposal of packaging materials) 9M38-UP-AC
SLA Battery Exchange Program, Price per cart, per Exchange Cycle 9MXP-BX-A55
Preventative Maintenance (Price per cart, per Maintenance cycle, at client discretion) 9MXP-PM-1

Extended Warranties

All warranties above extend comprehensive coverage through 5 years from date of purchase.

SKUs above include the on-site support program, identical to that laid out in the standard Rubbermaid Healthcare Warranty/
Service Level Commitment documents.